Returns & Exchanges
At Nutworks Australia, we take pride in the quality of our gourmet nuts and confectionery; if your order arrives damaged or is not as described, we are committed to providing a fair resolution. Due to the perishable nature of our products, we cannot accept returns for change of mind, but we will replace or refund any items that do not meet our strict quality standards.
Contact Our Team
Notify us within 48 hours of receiving your delivery by emailing our customer service team with your order number and details regarding the issue.
Provide Evidence
To assist with our quality control, please include clear photographs of the product, the packaging, and the batch number if applicable.
Assessment Process
Our quality assurance team will review your claim within 2-3 business days to determine if a replacement, credit, or refund is appropriate.
Resolution
Once approved, we will immediately process your refund to the original payment method or dispatch a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing